Item Mall Problem

[SoKing]

So recently i started playing again after years of not playing flyff at all. And i donated 10 Euros so i could get some stuff to start easier, and i bought a few things to my account to use them when i lvl up to 300, but i noticed that when i got inside of the game, i didnt had the things i bought. Yet the IP got discounted from my account.
I wonder if some items that are bought from the Item Mall take a few hours to appear in-game or if this is an error, im not really sure now.
I bought Malefic Conqueror Bow, Imperial Crackshooter Set (M), Pick-up Pet Upgrade Package, Bone Golem, and didnt receive any of those.
And i bought a few other things that i did receive indeed.
So im confused, can anybody help me out?

[taratex]

did you check your mail?

[SoKing]

I did check my mail, there’s nothing in there

[taratex]

the only thing you can do is make a ticket. As long as you have proof of your purchases you should be fine.